Service Process

1. Technical services, including training, installation guidance, etc

(1) On site technical service content and related commitments

1. Technical Service Commitment
1.1 Dedicated Technical Research and Development Department
Our company has a dedicated technical research and development department and has set up a technical consultation hotline to promptly answer customer technical questions and provide services. Simply contact our liaison personnel; We can provide high-quality technical services to the demand side, including technical consulting, essential product information, training, and other related work.
1.2 Specialized Installation Technical Service Department
Our company has a power installation and after-sales service team composed of multiple professional power installation technicians, responsible for the installation and after-sales service of our company's products both domestically and internationally, providing customers with 24-hour service around the clock. The after-sales service personnel are all professional electrical engineers who have worked in this industry for more than 5 years, abide by laws and regulations, and comply with the provisions of the "Installation Service Department Employee Management Work Rules". They have a strong sense of responsibility and dedication, rich on-site experience, proficient operation methods, quick response, and can quickly analyze various electrical faults and handle them in a timely manner, winning praise from many users. We can dispatch construction personnel with installation technical qualifications to the designated construction site on time according to the customer's notification, and complete the customer's installation tasks with quality, schedule, and quantity. We will fully assist the construction unit in installation and solve any difficult problems during construction If the user is unable to install and construct, we can send qualified professional installation service personnel to the site to install, construct, and debug for the user; And ensure regular customer follow-up on the operation of the installed equipment to ensure safety and peace of mind for users.
2. Technical Service Plan and Content
We can assign experienced technicians to provide technical services on site as requested by the buyer, responsible for resolving quality issues discovered during the installation, commissioning, and trial operation of the contracted goods. If our technical personnel are unable to perform the job competently, the buyer has the right to request us to reassign service personnel without affecting the progress of the project.

(2) Organize supply, transportation, and after-sales service plans

Implementation Rules for Serial Number and Name
1. Production and supply plan: Our company has fixed inventory of regular goods, which can be shipped in batches at any time. Our company promises to fully meet the delivery cycle agreed upon by customers.
Requirements for equipment packaging, storage, loading and unloading: The goods are packaged in cardboard boxes, and the storage measures for transportation and arrival at the delivery location must be dry, waterproof, etc. to prevent product damage, corrosion, etc.
3 transportation methods: logistics distribution, car or train express delivery
Design liaison and factory acceptance shall strictly follow the agreed standards for production and acceptance of the supplied products.
5. The manufacturer is always available to receive customer inquiries regarding on-site construction coordination, and may provide video tutorials if necessary.
The training plan for 6 personnel includes providing unified technical training to relevant personnel before construction (including installation techniques, operational skills, construction conditions, etc., and conducting training for relevant personnel during the installation project).
During the warranty period, if there are any quality issues with the 7 after-sales service products, we will carry out smoother repairs and other necessary actions as requested by the customer upon receiving notification.

2. After sales service guarantee and commitment

(1) After sales service guarantee and commitment

Baoding Zhengkai Cable Accessories Co., Ltd. has been committed to pursuing flawless and perfect products since its establishment. We provide high-quality pre-sales services, detailed in sales services, and comprehensive after-sales services to our customers, striving to satisfy them.
1、 Signing contracts and supplying goods
The company welcomes users to send personnel to the company for supervision. The company actively cooperates with the personnel dispatched by users and provides convenience for work and life. The company will attach importance to and improve the opinions on product manufacturing quality raised by the user's stationed personnel. For products ordered for important projects, the company shall notify the user to send personnel to participate in joint inspection before the factory inspection.
When the product is shipped to the user, if the packaging is damaged or the product is damaged due to transportation reasons, the company will send personnel to assist the user in negotiating claims with the transportation department, negotiating solutions, and actively sending personnel for repairs to achieve customer satisfaction.
2、 Product construction and on-site service
The company has set up a 24-hour service hotline. During on-site inspection and installation, if any product quality issues are found due to the company's responsibility, the company guarantees to respond within 4 hours after receiving notification. Be a good consultant for the problems encountered on site and provide the best solution for users. If it is confirmed by both parties that the product quality problem is caused by the manufacturing of the company and cannot continue to be used, the company is responsible for the "three guarantees", namely repair, replacement, and return. If there are quality problems caused by the buyer's reasons, the seller should also repair and replace them in a timely manner, but the cost shall be borne by the buyer.
3、 Other
The company guarantees that all contracted products are produced by the company and will not be transferred to other companies or joint factories for production.

(2) Protection measures and requirements for materials delivered to the construction site

The product should be kept in sealed packaging, protected from rain and moisture. The product is not allowed to be folded or squeezed.
The outer packaging should be labeled with words such as "moisture-proof" and "fireproof" or relevant signs, and should indicate relevant information such as product name, rated voltage, model specifications, production date, etc. Keep away from sources of fire and high temperatures, avoid moisture and heavy objects from squeezing.